FAQ's

How it works

How do I get started?

Your plan is a predefined meal plan created for you based on your dietary goals and preferences. Simply follow through the steps; choosing whether you'd want a 5-day weekly plan (Mon to Fri) or whole week plan, with breakfasts or snacks optional.

Can I change the meals in my plan?

We offer you the flexibility to edit your meals. This means you can swap out an entire meal or just individual items that make up the meal (meat and/or fish, carbs or the veg). All you need to do is click the edit button next to the meal to make the changes.

Any additional costs or deductions from selecting a more expensive or cheaper item(s) will be updated accordingly.

How much does it cost?

The weekly price will be shown once your plan has been created. The cost will be dependent on your meal selections. For example, for breakfast/snack, lunch and dinner for under £100 a week.

How do I place an order?

Once you are happy with your plan, proceed to checkout and enter your details. Select your preferred day to start your deliveries on either Sunday or Wednesday and enter your payment details. We accept Debit/Credit Cards including American Express.

How does the ordering and payment of my weekly plan work?

We are a subscription-based company therefore your plan will automatically be renewed every week with weekly charges.

Changes & cancellations

Can I pause or cancel my subscription?

Yes, you may skip the deliveries or cancel the subscription from your account. Simply log in to your account and head over to the "Subscription settings".

When you cancel from your account, the system will schedule your cancellation for after you have received all the meals you have paid for.

If you wish to cancel sooner, then please get in touch with the customer services team at info@lionsprep.co.uk who can cancel an order sooner as long as there isn’t an order already being prepped for you.

Alternatively, as long as there isn’t an order in prep for you, then you can select our “skip” option to opt-out of receiving meals on particular days.

Can I cancel a delivery after the order cut off time?

After our order cut off time (Thursdays at 10pm and Sundays at 10pm), we place all our orders for the most freshest of produce to bring you your tasty nutritious meals.

We also prepare all the admin associated with your order which includes printing, arranging the labels for your meals and planning routes for the drivers ensure timely delivery.

Therefore, we are unable to cancel your order after the cut off times due to these costs associated. We hope you will understand that.

Can I make changes after the deadline?

Please take note of these following days to make changes to your plan:

- Before Thursday 10pm for Sunday delivery
- Before Sunday 10pm for Wednesday delivery

If you need to change an address after any of these times for an upcoming delivery, please contact us as soon as possibleinfo@lionsprep.co.uk

Note that it is not possible to redirect a delivery on the day of delivery.

The meals

Can I just take a look at the menu?

The menu can be viewed here. We change the menu once every 4 weeks to make sure you and your taste buds stay exhilarated.

Where do you source your food from?

We are proud of every ingredient we use and aim to have everything sourced from local farms and markets such as Billingsgate fish Market, Smithfields Meat Markets, Borough Market and New Spitalfields Market. We ensure our produce is always super fresh and of the highest quality.

How will I know what each meal contains?

All our items on the menu have a full macro and ingredients breakdown listed on the menu page.

You will also find this information on the food container.

Do you offer halal food?

Yes, we offer a totally Halal menu and all of our meat are Halal certified.

How do I prepare my food?

Our service is to make healthy eating as easy and convenient as possible. Each meal is individually packaged in a microwaveable container ready to reheat. All heating instructions are found on the food boxes, specific to each meal.

How long do the meals last?

Meals will stay fresh for 4 days upon delivery if kept refrigerated. If you are planning on eating the meals after 4 days please freeze them once they’re delivered to ensure freshness. To defrost, please take your meals out of the freezer the night before consumption and leave in the fridge for up to 24 hours before.

All expiry dates are found on the food boxes.

Can I freeze the meals?

Of course! We recommend that you freeze the meals on the day of delivery if you aren’t planning on eating them within the recommended best before date.

What if I have allergies?

When you are placing an order, there is a section for you to highlight any allergens that you have. This information will then highlight to you any meal that contains the selected allergen(s).

To see the meals' full ingredient breakdown including any allergens, please visit our menu page.

What if there are issues with my meals?

We aim to provide 100% satisfaction guarantee. If there are any issues with your meals, please contact us immediately explaining the issue to us and we will try our best to resolve this for you.

Packaging

How does my food stay cool?

All your meals are packed with special ice packs and insulation, so your food keeps cool until you get home

Can I recycle my packaging?

We are committed to sustainability throughout our business and in our packaging. We have a return and reuse programme that allows you to return your insulation and ice packs to us free of charge. For more information and details on how to send your packaging back to us please click here .

All other products are made up of 100% recyclable material.

Delivery

What days do you deliver?

We deliver on Sundays and Wednesdays.

On Sunday, you will receive meals for Monday to Wednesday. To receive your order on Sunday, please ensure you place the order by 10pm on the Thursday before.

On Wednesday, you will receive meals for Thursday and Friday, and the weekend if you have added these days to your plan. To receive your order on the Wednesday, please ensure you place the order by 10pm on the Sunday before.

What areas do you deliver to?

We deliver all over mainland UK.

How will my meals be delivered?

If you live within the M25, your parcel will be made by Ecosystem Logistics couriers. They will message you on the morning of delivery to notify you of your estimated arrival time and tracking details.

If you live outside of the M25, your parcel will be delivered by DPD couriers. You can download the DPD app for easy access to your delivery information.

What if I'm not going to be home?

No problem! When you are placing your order at checkout, you'll be able to specify delivery instructions to the driver such as a safe place.

On the day of delivery, you will receive a text message and you will have the option to leave your delivery in a safe place or with a neighbour.

If left somewhere such as your back garden, a picture of the location will be sent to you via text message.

Get in touch

Please choose one of the following ways to get in touch.

A member of the team will respond as soon as they are available - we always aim to reply within 24 hours.

chat

Live Chat

Live chat is closedopen

LEAVE A MESSAGESTART CHAT